Brisbane based marketing agency operating since 2005.

Terms and Conditions

Last Updated: 1st April 2025

Welcome to Outsource2Us, a trading name of Silver Isle Marketing Pty Ltd. These Terms and Conditions govern your use of our services, including (but not limited to) Website Services, Search Engine Optimisation (SEO), Digital Advertising, Graphic Design, Social Media Management, Marketing Strategy and General Marketing Services. By using our services, you agree to comply with these Terms and Conditions.

1. Definitions

  • “Company” refers to Silver Isle Marketing Pty Ltd, trading as Outsource2Us.
  • “Client” refers to any individual or entity engaging the Company for marketing services.
  • “Services” refers to all services provided by the Company, including but not limited to Website Services, SEO, Digital Advertising, Graphic Design, Social Media Management, Marketing Strategy, and General Marketing Services.

2. Scope of Services

The Company will provide marketing services as outlined in proposals, quotes, or specific agreements with the Client. Each project will be subject to its own scope, timelines, and deliverables as agreed upon.

3. Fees and Payment Terms

  • All fees are as stated in the relevant proposals or quotes.
  • Recurring services are paid upfront of the services being carried out. This includes Digital Advertising, and SEO. We do not start work on these projects until the first payment is made
  • Project deposit invoices are due upon delivery. Final project invoices are payable within 7 days of the invoice date unless otherwise specified.
  • Late payments may incur interest charges at a rate shown on the invoice that was issued.
  • The Company reserves the right to suspend services until payment is received on any late payments.
  • The Client agrees to cover any costs incurred by the Company in recovering overdue payments, including legal fees.
  • Invoices remaining unpaid past 45 days will incur all debt collection fees. We reserve the right to refer the collection of any outstanding accounts to a debt collection agency without notice to you. You agree to be liable for any recovery costs and expenses we incur as a result of the referral of the debt to a debt collection agency and furthermore you agree that section 27 (1) of the Debt Collectors (Field Agents and Collection Agents) Act 2014 (Qld) does not apply to our agreement. In the event that the collection of the debt is referred to our lawyers, you accept liability for and indemnify us for all of our legal costs on a solicitor-client basis. Interest on overdue invoices shall accrue daily from the date when payment becomes due until the date of payment at the rate of 2% per calendar month.

4. Revisions and Approvals

4.1 Graphic Design Services
  • Initial designs include up to 3 revisions. Additional revisions will be charged at an hourly rate of $150+GST p/h.
  • The Client must provide feedback within 14 days of receiving designs. Lack of response may result in project delays.
4.2 Website Services
  • Website projects include a 3 phase sign-off process (e.g., design, development, testing).
  • Once a phase is signed off, any changes requested to signed off phase may incur additional charges.
  • The website will be considered “live” upon the Client’s written approval. Any post-launch changes will be treated as a new project.

5. Term and Termination

  • The Client must provide sufficient notice as outlined in their Service Contract.
  • Upon termination, the Client must pay for all services rendered up to the termination date, including the notice period.

6. Ownership and Intellectual Property

  • The Client will own all final strategy documents, creative work, and files once all outstanding fees are paid.
  • Until full payment is received, all work remains the property of the Company.
  • The Company reserves the right to use completed work for promotional purposes unless otherwise agreed.

7. Confidentiality

  • Both parties agree to keep all proprietary or confidential information disclosed during the course of the agreement strictly confidential.
  • Confidential information shall only be used for the purposes of fulfilling this agreement.

8. Limitation of Liability

  • The Company will not be liable for any indirect, incidental, or consequential damages arising from the provision of services under this Agreement.
  • The maximum liability of the Company will not exceed the total fees paid by the Client for the specific service that led to the claim.

9. Warranties and Disclaimers

  • The Company provides services on an “as is” basis and does not guarantee specific outcomes such as increased sales or website traffic.
  • The Company makes no warranties regarding third-party products, services, or platforms used during the execution of services.
  • All new websites come with a 90 Day Warranty period. This warranty period is void if anyone other than our staff gains admin access to the website during this period.
  • Outsource2us will not be held accountable for printer errors or late deliveries that are beyond our control. Standard print turnaround time is 7 – 10 working days.

10. Non-Solicitation of Employees

10.1 Restriction on Employee Solicitation
  • The Client agrees that, during the term of this Agreement and for a period of 12 months following its termination, it shall not, without the prior written consent of The Company, directly or indirectly:
  • (a) Solicit, entice, or attempt to induce any employee, contractor, or consultant of The Company to leave their employment or engagement; or
  • (b) Employ, engage, or contract any person who was an employee, contractor, or consultant of The Company within the 6 months preceding such engagement.
10.2 Liquidated Damages
  • If the Client breaches this clause by hiring or engaging any employee, contractor, or consultant of the Company, the Client agrees to pay the Company a fee equal to 75% of the total annual remuneration package (including salary, superannuation, bonuses, and benefits) of the individual concerned.
  • The parties acknowledge that: This amount represents a genuine pre-estimate of the financial loss incurred due to recruitment, training, and business disruption; and
  • This clause is a reasonable and necessary protection of the Company’s legitimate business interests and is not intended to impose an unlawful restraint of trade under Queensland law.
 
10.3 Enforcement & Injunctive Relief
  • The Client acknowledges that damages alone may not be an adequate remedy for a breach of this clause. Accordingly, the Company shall be entitled to seek injunctive relief and any other equitable remedies available under Queensland and Australian law, in addition to recovering the liquidated damages specified above.
 
10.4 Enforcement & Injunctive Relief
  • The Client acknowledges that damages alone may not be an adequate remedy for a breach of this clause. Accordingly, the Company shall be entitled to seek injunctive relief and any other equitable remedies available under Queensland and Australian law, in addition to recovering the liquidated damages specified above.

11. Governing Law

  • These Terms and Conditions are governed by the laws of the State of Queensland, Australia.
  • Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

12. Amendments

  • The Company reserves the right to amend these Terms and Conditions at any time without prior notice.
  • Clients will be bound by any changes upon continued use of the Company’s services.

13. Contact Information

For any queries regarding these Terms and Conditions, please contact us at:

  • Email: team@outsource2us.com.au
  • Phone: 07 3257 2027
  • Address: 16 Queensport Road Sth, Murarrie, QLD 4172

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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If you’ve had enough of underperforming marketing and you want real results, talk to the Outsource2Us team. With experts in Strategy, Marketing, Website and Creative, we’ve got you covered.

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