Brisbane based marketing agency operating since 2010.

Terms and Conditions

Last Updated: 9th March 2025

Welcome to Outsource2Us, a trading name of Silver Isle Marketing Pty Ltd. These Terms and Conditions govern your use of our services, including (but not limited to) Website Services, Search Engine Optimisation (SEO), Digital Advertising, Graphic Design, Social Media Management, Marketing Strategy and General Marketing Services. By engaging with us, you agree to comply with these Terms and Conditions.

1. Definitions

  • “Company” refers to Silver Isle Marketing Pty Ltd, trading as Outsource2Us.
  • “Client” refers to any individual or entity engaging the Company for marketing services.
  • “Services” refers to all services provided by the Company, including but not limited to Website Services, SEO, Digital Advertising, Graphic Design, Social Media Management, Marketing Strategy, and General Marketing Services.

2. Scope of Services

The Company will provide marketing services as outlined in proposals, quotes, or specific agreements with the Client. Each project will be subject to its own scope, timelines, and deliverables as agreed upon.

3. Fees and Payment Terms

  • All fees are as stated in the relevant proposals or quotes.
  • Recurring services are paid upfront of the services being carried out. This includes Digital Advertising, and SEO. We do not start work on these projects until the first payment is made
  • Project deposit invoices are due upon delivery. Final project invoices are payable within 7 days of the invoice date unless otherwise specified.
  • Late payments may incur interest charges at a rate shown on the invoice that was issued.
  • The Company reserves the right to suspend services until payment is received on any late payments.
  • The Client agrees to cover any costs incurred by the Company in recovering overdue payments, including legal fees.

4. Revisions and Approvals

4.1 Graphic Design Services
  • Initial designs include up to 3 revisions. Additional revisions will be charged at an hourly rate of $150+GST p/h.
  • The Client must provide feedback within 14 days of receiving designs. Lack of response may result in project delays.
4.2 Website Services
  • Website projects include a 3 phase sign-off process (e.g., design, development, testing).
  • Once a phase is signed off, any changes requested to signed off phase may incur additional charges.
  • The website will be considered “live” upon the Client’s written approval. Any post-launch changes will be treated as a new project.

5. Term and Termination

  • This agreement will continue until terminated by either party with 30 days’ written notice.
  • Upon termination, the Client must pay for all services rendered up to the termination date, including the notice period.
  • Retainer agreements require 30 days’ notice prior to termination.

6. Ownership and Intellectual Property

  • The Client will own all final strategy documents, creative work, and files once all outstanding fees are paid.
  • Until full payment is received, all work remains the property of the Company.
  • The Company reserves the right to use completed work for promotional purposes unless otherwise agreed.

7. Confidentiality

  • Both parties agree to keep all proprietary or confidential information disclosed during the course of the agreement strictly confidential.
  • Confidential information shall only be used for the purposes of fulfilling this agreement.

8. Limitation of Liability

  • The Company will not be liable for any indirect, incidental, or consequential damages arising from the provision of services under this Agreement.
  • The maximum liability of the Company will not exceed the total fees paid by the Client for the specific service that led to the claim.

9. Warranties and Disclaimers

  • The Company provides services on an “as is” basis and does not guarantee specific outcomes such as increased sales or website traffic.
  • The Company makes no warranties regarding third-party products, services, or platforms used during the execution of services.

10. Governing Law

  • These Terms and Conditions are governed by the laws of the State of Queensland, Australia.
  • Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

11. Amendments

  • The Company reserves the right to amend these Terms and Conditions at any time without prior notice.
  • Clients will be bound by any changes upon continued use of the Company’s services.

12. Contact Information

For any queries regarding these Terms and Conditions, please contact us at:

  • Email: team@outsource2us.com.au
  • Phone: 07 3257 2027
  • Address: 16 Queensport Road Sth, Murarrie, QLD 4172

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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If you’ve had enough of underperforming marketing and you want real results, talk to the Outsource2Us team. With experts in Strategy, Marketing, Website and Creative, we’ve got you covered.

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Your plug-in Brisbane marketing agency since 2010, crafting bespoke strategies that thrive on collaboration and deliver results.

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